This course equips learners with the essential skills needed for clear, professional, and effective communication in modern workplaces. Through practical lectures and real-world scenarios, participants learn best practices for email and telephone correspondence, cross-cultural communication, time management, and appropriate response protocols. The course also covers legal and ethical considerations, the use of communication technologies, and strategies for continuous improvement. By the end, learners will be able to handle common business interactions with confidence and professionalism.