This course equips professionals with the knowledge and tools to analyze, understand, and reduce performance variation across business processes. Through a structured set of lectures, participants will learn how to apply data-driven methods, statistical tools, and root cause analysis to identify improvement opportunities. The course integrates Lean and Six Sigma principles, business process mapping, and performance measurement techniques to drive operational excellence. By the end, learners will gain the skills to manage change effectively and foster a culture of continuous improvement within their organizations.