This course equips learners with the essential skills needed to succeed in retail sales and customer service environments. It covers key topics such as effective communication, customer engagement, and proven sales techniques. Students will learn how to handle complaints professionally, work collaboratively in teams, and manage time efficiently. The course also emphasizes professionalism, workplace ethics, and the importance of health, safety, and security in retail settings. Additionally, learners will explore the use of technology and digital tools to enhance customer experiences and streamline retail operations.