Providing Multichannel Customer Support (Phone, Email, Chat) Certificate

Curriculum
Lectures
  • Lecture 1: Introduction to Multichannel Customer Support
  • Lecture 2: Understanding Customer Expectations Across Channels
  • Lecture 3: Effective Communication in Multichannel Support
  • Lecture 4: Phone Support Best Practices
  • Lecture 5: Email Support Best Practices
  • Lecture 6: Chat Support Best Practices
  • Lecture 7: Handling Challenging Customer Interactions
  • Lecture 8: Tools and Technology in Multichannel Support
  • Lecture 9: Time Management and Prioritization
  • Lecture 10: Multichannel Metrics and KPIs
  • Lecture 11: Best Practices for Multichannel Integration
  • Lecture 12: Legal and Ethical Considerations